StreamIPTV
Legal

Refund Policy

Last updated: April 2, 2026

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24-Hour Money-Back Guarantee

Not satisfied within the first 24 hours of your purchase? Contact us and we will issue a full refund — no questions asked.

We stand behind the quality of our service. This policy outlines the conditions under which refunds are granted and how to request one.

1. Free Trial

  • We offer a free trial period so you can evaluate the service before committing to a paid plan.
  • Contact us via WhatsApp to request your free trial — no payment details required.

2. Eligibility for a Refund

  • Refund requests submitted within 24 hours of the initial payment are eligible for a full refund, provided the service was not used.
  • Refunds are not available for subscription renewals — it is your responsibility to cancel before the renewal date.
  • Refunds are not issued for service disruptions caused by your internet connection or device.
  • Accounts suspended for violating our Terms of Service are not eligible for a refund.

3. How to Request a Refund

  • Contact our support team via WhatsApp or email within the 24-hour eligibility window.
  • Provide your order details (name, email, plan purchased, and date of payment).
  • We will review your request and respond within 24 hours.

4. Refund Processing

  • Approved refunds are processed within 5–7 business days.
  • Refunds are returned to the original payment method.
  • We are not responsible for delays caused by your bank or payment provider.

5. Partial Refunds

  • We do not issue partial refunds for unused days remaining in a subscription period.
  • If you experience a prolonged service outage caused by us (more than 24 consecutive hours), we may offer a credit or extension at our discretion.

6. Chargebacks

  • Filing a chargeback without first contacting us will result in immediate account suspension.
  • We encourage you to reach out to our support team — most issues can be resolved quickly.

7. Changes to This Policy

  • We may update this refund policy at any time. The latest version will always be available on this page.
  • Changes do not apply retroactively to purchases made before the update date.

To request a refund contact us at support@streampro.tv or via WhatsApp.