StreamIPTV
Legal

Privacy Policy

Last updated: April 2, 2026

Your privacy matters to us. This policy explains what data we collect, how we use it, and the choices you have regarding your information when you use our IPTV service.

1. Information We Collect

  • When you place an order or contact us we collect: your name, email address, phone number (WhatsApp), and the plan you selected.
  • We do not collect payment card details directly — payments are handled by third-party processors who are PCI-DSS compliant.
  • We automatically collect basic usage data such as your IP address and device type solely for service stability and fraud prevention.

2. How We Use Your Information

  • To provision and maintain your IPTV subscription.
  • To send you service notifications, renewal reminders, and support responses.
  • To improve our service and troubleshoot technical issues.
  • We never sell, rent, or trade your personal information to third parties.

3. Data Retention

  • We retain your account data for as long as your subscription is active and for up to 12 months after cancellation for legal and accounting purposes.
  • You may request deletion of your data at any time by contacting our support team.

4. Cookies

  • Our website uses essential cookies to ensure the site functions correctly.
  • We may use analytics cookies (e.g. Google Analytics) to understand site traffic. You can opt out via your browser settings.

5. Third-Party Services

  • We use Supabase for secure data storage and WhatsApp Business for order communication.
  • These providers have their own privacy policies and are contractually bound to keep your data secure.

6. Your Rights

  • You have the right to access, correct, or delete the personal data we hold about you.
  • To exercise any of these rights please contact us via WhatsApp or email and we will respond within 5 business days.

7. Changes to This Policy

  • We may update this policy periodically. Material changes will be communicated via email or a notice on our website.
  • Continued use of the service after changes constitutes acceptance of the updated policy.

Questions? Contact us at support@streampro.tv